Returns & Refunds Policy

Returns

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, incorrect, or missing.

For eligible non-personalized products, returns may be requested within 30 calendar days of delivery.

To qualify for a return, the item must be unused, in its original condition and original packaging, with proof of purchase.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error by Olivarts or the item arrived damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original method of payment for the eligible purchase amount. Please allow additional time for your bank or payment provider to process the refund.

Personalized & Custom Orders

Because personalized and custom products are made specifically for you, returns, exchanges, and refunds are not accepted unless the item arrives damaged, defective, or we made an error with your order or personalization.

Please carefully review all names, dates, messages, and other personalization details before submitting your order.

Our wood products are made from natural materials. Grain patterns, knots, tones, dimensions, shapes, and other natural characteristics may vary from one piece to another. These variations make each product unique and are not considered defects.

How to Request a Return

To request a return, email contact@olivarts.com with your order number, name, reason for the return, and photos if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions if your return is approved. Please do not send an item back before receiving return authorization from us.

Approved returns should be securely packaged and sent using a trackable shipping method to the return address provided by Olivarts.

For any questions regarding your return, contact us at contact@olivarts.com.

Et je supprimerais ton numéro 819-461-2037 de cette page si tu veux fonctionner seulement avec contact@olivarts.com, comme tu l’as choisi pour la politique de confidentialité. Ça évite aussi que des clients t’appellent directement pour chaque retour.