Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, with a receipt or proof of purchase.
To request a return, contact us at contact@olivarts.com. Items returned without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return is due to an error by Olivarts. Original shipping charges are non-refundable.
Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or if something is missing, contact us at contact@olivarts.com within 5 business days of delivery.
Please include clear photos of the product, packaging, and shipping box so we can evaluate the issue.
If the issue is confirmed to be our responsibility, Olivarts will cover reasonable shipping costs and work with you to resolve the issue.
Personalized & Custom Products
Because personalized and custom-made products are created specifically for you, they cannot be returned, exchanged, or refunded due to a change of mind, personalization submitted incorrectly by the customer, or ordering the wrong product.
If we make an error with your personalization, or if the item arrives damaged or defective, please contact us and we will make it right.
Please carefully review all names, dates, messages, and other personalization details before submitting your order.
Our wood products are made from natural materials. Grain patterns, knots, colors, tones, dimensions, shapes, and other natural characteristics may vary from one piece to another. These natural variations make each product unique and are not considered defects.
Sale Items & Gift Cards
Sale items and gift cards are final sale and cannot be returned or refunded, unless required by applicable law.
Exchanges
If you would like a different eligible non-personalized item, please contact us first. The fastest way to receive another product is generally to return the eligible item and place a new order once the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error by Olivarts or the product arrived damaged or defective.
How to Request a Return
To request a return, email contact@olivarts.com with your order number, name, and reason for the return. If the item is damaged, defective, or incorrect, please also include photos.
If your return is approved, we will provide instructions on how and where to send your package. Please do not send an item back before receiving return authorization from us.
Approved returns should be securely packaged and sent using a trackable shipping method to the return address provided by Olivarts.
For any questions regarding returns or refunds, contact us at contact@olivarts.com