Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–3 business days. Once your order has shipped, you will receive a tracking number by email.

All orders are shipped directly from Québec City, Canada, to destinations across Canada and the United States.

Shipping Costs

Orders over $180 CAD / $150 USD before taxes qualify for free shipping. For orders below this amount, shipping costs are calculated at checkout based on available carrier rates.

Oversized or overweight shipments (over 40 lbs) may be subject to additional shipping charges. Additional fees may also apply to remote locations in Canada or the United States. If additional charges are required after checkout, we will contact you before proceeding.

Free shipping is not available to Newfoundland and Labrador, Yukon, Northwest Territories, or Nunavut.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information. Delivery times may vary depending on the destination and carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Olivarts is not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to incorrect information provided by the customer.

If you notice an error in your shipping address before your order has shipped, please contact us as soon as possible at contact@olivarts.com.

Delivery Issues

If your order arrives damaged, defective, or incorrect, please contact us at contact@olivarts.com within 5 business days of delivery and include clear photos of the product, packaging, and shipping box.