Shipping, Returns & Refund Policy

Shipping, Returns & Refund Policy

Order Processing & Shipping

Orders are processed within 1–3 business days. Once your order ships, you will receive a tracking number by email. All orders are shipped directly from Québec City, Canada, to destinations across Canada and the United States.

Orders over $180 CAD / $150 USD before taxes qualify for free shipping. For orders below this amount, shipping costs are calculated at checkout based on available carrier rates.

Oversized or overweight shipments (over 40 lbs) may be subject to additional shipping charges. Additional fees may also apply to remote locations in Canada or the United States. If additional charges are required after checkout, we will contact you before proceeding.

Free shipping is not available to Newfoundland and Labrador, Yukon, Northwest Territories, or Nunavut.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at contact@olivarts.com within 5 business days of delivery. Include clear photos of the product, packaging, and shipping box so we can review the issue.

Olivarts will cover reasonable shipping costs when an item is confirmed to have arrived damaged, defective, or incorrect.

Personalized & Custom Products

Because personalized and custom-made products are created specifically for you, they cannot be returned or refunded due to a change of mind, personalization submitted incorrectly by the customer, or ordering the wrong product.

If we make an error in the personalization, or if the item arrives damaged or defective, please contact us and we will make it right.

Refunds

When a refund is approved and a return is required, the refund will be issued to the original payment method after the returned item has been received and inspected in its original condition and packaging.

Original shipping charges are non-refundable unless the return is due to an error by Olivarts or the product arrived damaged or defective.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. Olivarts is not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to information provided incorrectly by the customer.

If you notice an address error before your order has shipped, contact us as soon as possible at contact@olivarts.com.